Can you declare the parcel as a gift?

No, we are sorry that courier service does not accept this kind of declaration.


VAT or import tax included?

Due to the customs policy of different countries, we CANNOT control if there is tax for you. Our product price does not include VAT or import tax of your country. We will try our best to declare a comparatively reasonable value for the product, If you have further question, please feel free to email to hello@simcam.net, thank you.


Remote area shipping cost.

Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote: http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html (Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.


Additional notice about shipping.

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:


-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs(such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse (Usually, it's in Singapore or Hong Kong). If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.


-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.


-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our Hong Kong warehouse, we will issue a refund for the product cost via Kickstarter, Stripe.


For additional questions, shoot us an email at hello@simcam.net



Warranty


SimCam products are covered by a warranty.


Note: The warranty is provided in addition to the rights and remedies granted to you by seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by SimCam or by the law applicable remain unaffected e.g., the right to claim lack of conformity within 12 months from the date of purchase.


The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below-mentioned warranty period, however, with the exceptions set out below.


Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months.


The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorized by SimCam.


The following are NOT covered by the warranty:

- Accessories and spare parts (including but not limited to cables, mount or case etc.) sold separately i.e. not bundled with a SimCam product.

- Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in”, overdriving of speakers and similar wrongful use.

- Defects that have been caused by lightning, fire, water, or other events of force majeure.

- Defects in consumables, (i.e. components that are expected to require regular replacement including without limitation: carrying case, cables etc.) or use beyond the expected lifetime of the consumable in question.

- Batteries will be covered by twelve(12)months warranty.


With the herein stated exceptions to claim under the warranty, you may contact hello@simcam.net if a defect covered by the warranty arises in your product within the warranty period. SimCam will rectify the defect by, at our choice, either repairing the defective product or replacing it with a product of same or similar type and condition.


SimCam products marked as being a special or a limited edition cannot be guaranteed in case of replacement to be replaced with an identical product.


The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product. Products which are developed especially for use in the country in which they are sold, e.g. due to varying transmission systems and approval demands, are not covered by this warranty if defects or malfunctions are caused by the usage of the product in another country.


In order for the warranty to apply, and to claim under the warranty, you MUST include the original invoice(or any proof of purchase) of SimCam where you wish to make your warranty claim, image or video shows the product problem comply with our warranty policy.

 

If client found that product or color is not what you ordered, please help to provide a photo to include the product and tracking number written/print on paper, then, shoot an email at hello@simcam.net to reach our customer service department within 7 days after order delivered.

 

After a customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our Hong Kong warehouse, we will issue a refund for the product cost via Stripe.

 


For additional questions, shoot us an email at hello@simcam.net.




Simcam Shipping and Warranty Policy